About Tech Pack
You need to provide the tech pack for your design.
If you don't have a tech pack, we offer free tech pack guidance services. For more details, please click to view the specific process.
No. At JCEE, your tech pack can be a document, image, or any other format. As long as it includes basic information like design, sizing, fabric, and printing techniques, you can even just send a sheet. Any additional details can be discussed during the sample stage.
Absolutely. If you already have a tech pack, you can move straight to our sample service or contact us directly for a quote.
The Patterns Collection features pre-developed patterns that we have created based on popular trends from top brands. You can use these directly as your design base for an easier production process.
By choosing these patterns, you can skip the need for a size chart and significantly reduce your product development time.
The Fabric Library showcases our main fabric collection. You can easily choose fabrics and colors through the digital fabric catalog (please be sure to note the fabric code and color number).
If you plan to use a specific fabric that isn’t displayed on our website, please contact us in advance. We may already have a similar fabric sourced, or we may need some time to find a high-quality alternative.
In addition to traditional printing and embroidery techniques, we provide a variety of trendy craftsmanship.
For details, please refer to our Craftsmanship Library.
When it comes to printing your designs, we have specific requirements to ensure the best quality and accurate results. Here are the key details you need to consider:
Accepted File Types:
We accept the following file formats for printing:
- Adobe Illustrator (.AI)
- Adobe Photoshop (.PSD)
- PNG
Print Size:
Please adjust your design to the correct print size required. For example, if you want to print a design with dimensions of 40 by 40 cm, make sure to adjust the size in the file to exactly 40 by 40 cm. It's important to specify your required print size when submitting your design.
Text Outlining:
If you are creating a file in Adobe Illustrator, it's recommended to outline your text or provide us with the font files used. This ensures that the text remains consistent and eliminates any font-related issues during the printing process.
Color Format:
Please send your file in either CMYK or RGB color format, depending on your requirements.
Color Matching:
While we make every effort to match the Pantone color of your design to the ink used for printing on the fabric, it's important to note that exact color matching cannot be guaranteed. Colors may appear differently on computer screens or printed paper compared to the final printed fabric due to variations in color calibration across different devices. If you have specific Pantone colors for your design, please provide the corresponding Pantone codes to assist us in color matching.
Print Description:
If you have specific requirements for placement, scale/size, repeat pattern, full print, or orientation of the printed artwork, please confirm these details before the proofing stage. This allows us to produce actual sample instructions based on your requirements.
Repeat/Seamless Mode:
If you have specific instructions on how to place, scale/size, repeat pattern, or achieve a full print and desired direction for your artwork, please communicate these details before the sampling process. This will enable us to create actual sample instructions that align with your preferences.
Following these specific requirements for printing helps us ensure the best possible outcome for your customized designs.
For dyeing, we use Pantone TCX. For printing, we use Pantone Coated colour system.
About Customization
Our expertise lies exclusively in producing streetwear products, specializing in minimalist, vintage, and classic styles.
By focusing on these specific categories, we ensure unparalleled quality and craftsmanship, allowing your brand to stand out in a crowded marketplace.
You’ll need to provide the tech pack for your design. It can be in any format (even a simple spreadsheet), as long as it includes essential information like design, sizing, fabric, and print techniques.
If you don’t have a tech pack, please click here to see our Tech Pack Guidance Service.
If you want to learn about the specific sample process, please click here to view.
Yes, we can. For more accurate sample production, we recommend sending the sample to us.
Yes. Each stage is priced separately, giving you the flexibility to proceed at your own pace.
Typically, samples take around 3-5 weeks from the finalization of the tech pack to completion of production.
Samples are required, whether they are produced by JCEE or provided by you.
If you do not have samples yet, please click to view the sampling process.
If you want to learn about the specific bulk production process, please click here to view.
Our minimum order quantity starts from 100 pieces per design per color.
For relatively complex designs, the MOQ will be higher.
For orders of 100 pieces, you can mix up to 4 sizes.
For orders of 150 pieces, you can mix up to 5 sizes.
For orders of 200 pieces, you can mix up to 6 sizes.
Typically, bulk production takes 4-6 weeks.
If you are a returning customer and want to re-order stock, we can usually shorten this time frame.
Yes, we provide basic custom accessories and packaging.
If you have specific accessory or packaging customization needs, you can procure them yourself and send them to us. We will take care of the packaging process for you.
About Shipping & Return
At JCEE, we default to using DHL for shipping samples, which takes just 3-7 days.
We can assist with both sea freight and air freight, provided by our partnered logistics companies. You can also choose to use your own freight forwarder.
Generally, the air freight transit time is 10-15 days after departure, with an additional 3-5 days for waiting for the flight. The sea freight transit time is 25-30 days after departure, with an additional 7-14 days for waiting for the vessel.
Please note that transit times vary by country and region, and the specific timing is based on what the logistics provider offers.
Incoterms stand for “International Commercial Terms”, and they are set by the International Chamber of Commerce (ICC) every 10 years. The current edition of these rules is from 2020.
The incoterms have different abbreviations for terms like FOB (Free On Board), CFR (Cost and Freight), and CIF (Cost, Insurance & Freight).
These terms clearly lay out what the buyer and seller are responsible for when handling, transporting and delivering goods.
We offer EXW, FOB, and CFR incoterms.
If you require freight insurance, please inform us before shipment, and we will promptly notify you to arrange insurance after the goods are loaded onto the transport vehicle.
Please be reminded: Whether it is FOB Incoterm or CFR Incoterm, the risk of damage or loss of goods is no longer our responsibility once the goods are loaded onto the transport vehicle.
All shipments handled by JCEE will have their export permits and custom documentation completed, and these charges are included in the shipping fees.
For all Incoterms that we offer, you will be responsible for customs importation and clearance. We will provide all necessary shipping documentation for you to submit to the customs office.
JCEE does not assume responsibility for customs clearance and duties at the destination of the goods for all Incoterms that we offer. In instances where shipments encounter issues such as being missing or stuck in customs of your destination country, we are not liable for any losses incurred after the goods have been handed over to the carrier.
For shipping, we do not buy insurance by default.
For instances where shipments are missing or are stuck in your destination country customs, JCEE is not liable for any losses after the goods have been handed over to the shipper.
Please kindly arrange for the purchase of insurance based on your cargo invoice value to insure your goods against such force majeure occurrences.
We do not accept returns or exchanges for non-quality issues. Please carefully consider before placing a customization or purchase order.
At JCEE, we are confident in our quality and take it very seriously.
If you find issues with your order, please contact us within 7 days of receiving your items.
If there are defective items that affect sales, we will refund the corresponding amount based on the situation. Please note that we do not provide direct cash refunds; instead, the amount will be deducted from your next order.